When we started having issues with our old water softening unit, I was having trouble finding someone who could help me. I am so appreciative of Clay and the team at Culligan in Lima for all of their help. They sent someone out promptly to take a look at our softener (even though it wasn't a Culligan unit) and with their help, education, and guidance we made the decision to purchase a new unit from them. They were professional, helpful, and took time to answer my questions. They can even come out every 3 months or every 6 months to refill the salt container and make sure everything is properly maintained which will help extend the life of this softening unit. Thank you so much Culligan team!